Effective Date: September 2, 2026
Website: https://licensesvault.com (“LicensesVault”, “we”, “us”, or “our”)
Thank you for shopping at LicensesVault. Because we deal strictly in non-tangible, digital software licenses and product activation keys, our refund and return policies differ from traditional physical goods stores.
Please read this policy carefully before completing your purchase.
1. Digital Nature of Goods
All items sold on LicensesVault are digital software activation keys or product codes delivered electronically via email and accessible through your customer account. Once a unique license key code is assigned and disclosed to a customer, it is considered redeemed in principle unless verified as defective or unactivated.
2. Eligible Refund & Replacement Conditions
We offer full refunds or free key replacements under the following specific circumstances:
A. Invalid, Defective, or Already-Used Keys
If the digital license key you receive fails to activate the intended software, is marked as invalid, or has already been redeemed prior to purchase:
- You must notify our customer support team within 14 calendar days of the original purchase date.
- You must provide required verification proof (such as screenshots showing the activation error code and your system status).
- If our technical team verifies that the key is defective and we cannot supply a working replacement key within 24 hours, a 100% full refund will be issued to your original payment method.
B. Unrevealed / Unused Keys
If you purchased a digital key by mistake and have not viewed, copied, or revealed the secret license key code within your account dashboard or email, you are eligible for a full refund within 14 days of purchase.
3. Non-Refundable Conditions
Due to the nature of digital software codes, refunds or exchanges will not be granted under any of the following conditions:
- Key Disclosed & Activated: The key has been retrieved/revealed by the customer and successfully activated on the publisher’s platform.
- Wrong Software / Platform Purchased: You purchased a license for the wrong operating system (e.g., purchasing a Windows key for a Mac) or wrong software edition, and the key code was already revealed/viewed.
- Hardware / System Incompatibility: Your computer or device does not meet the minimum hardware or software requirements specified by the software developer. (Please review official system requirements before purchasing).
- Change of Mind: You changed your mind after the digital key was delivered and revealed.
- Violation of Software Provider Terms: Your license was suspended or invalidated due to a breach of the software publisher’s terms of service (e.g., attempting to activate a single-PC license on multiple machines).
4. How to Request a Refund or Replacement
To open a refund or replacement claim, please follow these steps:
- Send an email to [email protected] with the subject line:
Refund Request - Order #[Your Order Number]. - Include the email address associated with your purchase.
- Clearly state the exact issue you are encountering.
- Attach full-screen screenshots displaying:
- The error message received during activation.
- The key or code entered into the activation window.
- The software version/build installed on your system.
Note: Please do not open payment gateway chargeback disputes (Stripe or PayPal) before reaching out to our support team. Opening a dispute automatically freezes the order and delays our ability to issue an instant replacement or direct refund.
5. Refund Processing Time
- Once a refund request is approved, it will be processed immediately by our store administration.
- Refunded funds will be credited back to your original payment method (Credit/Debit Card via Stripe or PayPal account).
- Depending on your bank or card issuer, it typically takes 3 to 7 business days for the refunded amount to appear on your bank statement.
6. Contact Us
If you have any questions regarding our Refund and Return Policy or need assistance with an order, please reach out to us:
- Website: https://licensesvault.com
- Email: [email protected]